Revocation right for consumers

(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot
be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within fourteen days without specifying any reasons.
The revocation period is fourteen days with effect from the day,

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the products,
provided you had ordered one or more products within the scope of a standard order and this/these
product/products is/are delivered uniformly;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last
product, provided you had ordered several products within the scope of a standard order and these products are
delivered separately;

In order to exercise your revocation right, you must inform us (Chillhouse GmbH, Querstraße 12, 09247
Röhrsdorf, Telephone number: 03722504913, Fax number: 03722-504919) of your decision to revoke this
contract by means of a clear declaration (e.g. a letter sent via post, fax or email). You can use the enclosed
specimen revocation form for this, which however is not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the
revocation right before the expiry of the revocation period.

Consequences of the revocation
If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery
costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other
than the most reasonable standard delivery offered by us), immediately and at the latest within fourteen days
from the day on which we received the notification about the revocation of this contract from you. We use the
same means of payment, which you had originally used during the original transaction, for this repayment unless
expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.

We can refuse the repayment until the products are returned to us or until you have furnished evidence that you
have sent the products back to us, depending on whichever is earlier.

You must return or transfer the products to us immediately and, in any case, at the latest within fourteen days
with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if
you send the products before the expiry of the fourteen-day deadline.

You bear the direct costs for returning the products.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with
you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts

  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or
    stipulation by the consumer is important or which are clearly tailored to the personal requirements of the
    consumer;
  • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
  • for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which
    however can be delivered 30 days after the conclusion of the contract at the earliest and whose current
    value depends on the fluctuations in the market, on which the entrepreneur has no influence;
  • for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.

The revocation right expires prematurely in case of contracts

  • for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene
    if their seal has been removed after the delivery;
  • for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to
    their condition;
  • for delivery of sound or video recording or computer software in a sealed package if the seal has been
    removed after the delivery.

Widerrufsrecht für Tickets

Für Dienstleistungen aus dem Bereich der Freizeitveranstaltungen, insbesondere Eintrittskarten für Veranstaltungen, findet das Fernabsatzgesetz gemäß §312g BGB keine Anwendung. Dies beinhaltet, dass ein zweiwöchiges Widerrufsrecht ausgeschlossen ist. Jede Bestellung von Tickets ist bindend und verpflichtet zur Abnahme und Bezahlung der bestellten Tickets.

Sollte eine Veranstaltung ausfallen und der Betrag für den Kauf des Tickets noch nicht an den Veranstalter ausgezahlt worden sein, ist chillhouse.de bemüht die Rückzahlung des bereits gezahlten Kaufpreises zu organisieren. Ein Anspruch auf Rückerstattung des Kaufpreises durch chillhouse.de besteht jedoch generell nicht, da der Vertrag über den Kauf der Tickets für die Veranstaltung selbst zwischen Endkunden und Veranstalter besteht. Bei Änderung, oder zeitlicher Verlegung eines Hauptprogrammteils erfolgt ein Umtausch gegebenenfalls nur aus Kulanz des jeweiligen Veranstalters.

Kommt es zu keiner Rückerstattung des Ticketpreises durch chillhouse.de, stellt diese dem Kunden alle relevanten Daten des Veranstalters zur Verfügung.
Eine Rückerstattung der aus dem Kauf resultierenden Vorverkaufsgebühren ist ausgeschlossen, sofern die Dienstleistung des Vorverkaufs in jedem Falle erbracht wurde. Davon ist auszugehen, wenn der Versand der Tickets auf dem Postweg bereits erfolgt ist.

Muster-Widerrufsformular